As a managerial service provider, you need many legal documents to inform you of what you are doing and the structure of your business. One of the most important documents is the master service contract, which covers the scope of work, services provided, payment terms and processes you use with your customers. Too often, says Fafinski, MSPs end up being patched up without a high-level approach to creating a meaningful agreement. Sometimes this approach to patchwork may be correct, but often MSPs are looked over their shoulders in fear, especially when it comes to cybersecurity issues, because of elements that are not included in the agreement, vague or interpretable. Under this subscription model, the customer or customer is the entity that owns the organization or system to be managed or has direct oversight of the managed organization or system, while the managed service provider (MSP) is the service provider that provides the services administered. The customer and the MSP are bound by a service level contract that indicates the performance and quality characteristics of their relationship.  Find out what is included in a master service contract, what you need to decide when creating a contract, and why it is important to protect your managed service provider. Have you ever opened a product with “a necessary assembly” that doesn`t contain instructions (or contains, but only in a language you don`t understand)? It`s frustrating. Unfortunately, many customers feel the same way about their service agreements.
A management services contract is often broken down into segments to clarify the respective conditions. Among these segments can be found: in the IT channel, the abbreviation “MSA” almost always refers to a management services contract. An MSA (which can also be called a managed service contract) is an agreement between a managed service provider (MSP) and a customer. The contract defines the services provided by the MSP, the minimum response time, the payment structure and the protection of liability. A managed service contract is an agreement between an managerial service provider (MSP) and a customer.